Frequently asked questions

Telehealthcare visits, prescriptions, plans, and fulfillment, answered plainly.

Patient using USAve Health telehealthcare services from home

How does telehealthcare work at USAve Health?

You start by completing a short, secure online intake form describing your health concern. A licensed provider reviews your information and connects with you for a video or phone consultation. Based on that visit, the provider determines the appropriate care plan, and if a prescription is right for you, it's sent electronically for fulfillment.

How do I start my visit?

Click any "Start Your Visit" button on our site to begin the secure online intake form. It only takes a few minutes, and same-day appointments are often available.

What conditions do you treat?

USAve Health providers treat 69 conditions across 13 categories of care, including cardiology, respiratory, mental health, dermatology, women's and men's health, and more. See our full conditions list for details.

How are medications fulfilled?

Prescriptions are fulfilled by NexonRX, our medication fulfillment partner, with a formulary of 1,000+ medications — generic and brand, all strengths and forms, OTC and Rx. USAve Health members get $0-cost access. NexonRX processes your prescription, packages it discreetly, and ships it directly to your door.

Do I need insurance?

No. USAve Health does not require insurance. Our plans and pay-per-visit pricing are designed to be accessible and affordable for uninsured, underserved, and everyday patients alike.

What plans are available?

USAve Health offers a range of care options. For the latest plan details and pricing, learn more about USAve Health, or shop our medication store to get started.

How does the employer plan work?

The Employer Plan gives your employees telehealthcare access with custom pricing based on your team size, an employer dashboard, and the potential to reduce absenteeism by making care easier to access. It's a fraction of the cost of traditional health insurance. Contact us at +1 (877) 814-1002 or support@usavehealth.org for a custom quote.

Is my information confidential?

Yes. Your health information is handled securely and confidentially. We use a secure platform for intake forms and consultations, and your information is only shared with the licensed provider treating you and NexonRX for the purpose of fulfilling a prescription.

What if I have a medical emergency?

USAve Health is designed for non-emergency telehealthcare consultations. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For urgent but non-emergency needs, same-day telehealthcare appointments are often available.

What is the cost?

USAve Health keeps its pricing simple and transparent. For current plan details, learn more about USAve Health. Care is available without insurance and without hidden fees, and many medications can be filled through our partner, NexonRX.

Can I request a follow-up visit?

Yes. Ongoing care and follow-ups are part of our telehealthcare model. You can request a follow-up visit to adjust treatment, request a refill, or discuss new symptoms.

Still have questions?

Start your visit or reach out — we're happy to help.