HIPAA Privacy Policy

USAve Health | Effective: July 31, 2026

1. Our commitment to your privacy

USAve Health and its affiliated service lines (Urgent Care, Prime Care, Veterinary, Behavioral Health, and Dermatology) comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws. We protect your personal health information (PHI) and only use it to provide your care.

2. What is protected health information (PHI)?

PHI includes any information that identifies you and relates to your physical or mental health, the care you receive, or payment for your care. This includes your name, address, date of birth, insurance information, medical records, test results, and any communication about your health.

3. How we use your information

We may use and share your PHI for the following purposes:

• Treatment: To provide, coordinate, and manage your medical care.
• Payment: To bill your insurance company or process payments for services rendered.
• Healthcare operations: For quality assessment, staff training, and business management.
• As required by law: When federal, state, or local law requires or permits disclosure.

4. What we do NOT do with your information

• We do not sell your health information to any third party.
• We do not share your PHI for marketing purposes without your written authorization.
• We do not store PHI in our AI chat tools. Any information shared in chat is not retained in the AI system.
• We do not use your PHI for research without your explicit consent.

5. Your rights under HIPAA

You have the right to:

• Access and receive a copy of your medical records
• Request corrections to your health records
• Receive a list of who we have shared your information with
• Request restrictions on how we use or share your information
• Request that we communicate with you in a specific way
• Receive a paper copy of this policy at any time
• Revoke authorization for any disclosures you previously approved

6. Our AI assistant and your privacy

Our website chat assistant is designed to help you book appointments and answer general questions. It is NOT a medical tool and does not provide diagnosis or treatment advice. To protect your privacy:

• Do not share personal health information, symptoms, diagnoses, or medication details in the chat
• The chat does not store or retain any health information you share
• The chat is not monitored 24/7 and is not for medical emergencies
• For medical concerns, book an appointment or call your provider directly

7. Data security

We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect your PHI. Access to your health information is restricted to authorized staff who need it to provide your care or process your payment.

8. Breach notification

If a breach of your unsecured PHI occurs, we will notify you in writing within 60 days of discovery. The notification will include what happened, what information was involved, what we are doing to protect you, and what steps you should take.

9. Changes to this policy

We may update this policy as needed to comply with changes in the law or our practices. The current version will always be posted on our website. We will provide a revised copy upon request.

10. Contact us

If you have questions about this policy, want to exercise your rights, or need to report a privacy concern, contact our Privacy Officer.

Email: compliance@usavehealth.org

Phone: (877) 814-1002