Refund Policy

USAve Health | Last updated: November 2, 2026

This Refund Policy explains how refunds are handled for payments made through usavehealth.org and the checkout pages our site directs you to. USAve Health is operated by Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801.

Plain language summary: Payments are made through the checkout pages shown during signup, some of which are operated by our fulfillment and pharmacy partners. We do not collect your card details on this site. If you believe a charge was made in error, contact us first at compliance@cruxbridgeholdings.com and we will work with you on a fair resolution.

What this policy covers

It covers charges we make for consultations, care plans, and related services you signed up for through this site. For a charge processed directly by a fulfillment or pharmacy partner, this policy still applies to us as the brand you signed up with: contact us first and we will work with you or direct you to the right place.

Refund requests

If you want a refund, email compliance@cruxbridgeholdings.com with your name, the email address you signed up with, the date and amount of the charge, and what went wrong. We will review your request and respond within 5 business days.

What is not refundable

A consultation that already took place with a provider.
Services already delivered as described.
Prescriptions or medication orders already filled or shipped by the pharmacy, unless the pharmacy agrees to take them back.
Government, lab, or pharmacy fees passed through to you, where that provider does not refund them.
Charges that we did not make. If you see a charge you do not recognize, contact us before assuming it came from us.

How refunds are issued

Approved refunds are returned to the original payment method. Your bank or card issuer may take additional days to post the refund.

Cancellations

You can cancel future recurring charges at any time by contacting us. Cancellation stops future billing. It does not automatically refund a period you already had access to.

Disputes and chargebacks

Please contact us first before filing a dispute with your card company. We can usually resolve a concern faster than a chargeback, and disputes filed without contacting us first may slow down a resolution.

Changes to this policy

We may update this Refund Policy from time to time. The revised policy will be posted on this page with a new "Last updated" date.

Contact us

Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801. Email: compliance@cruxbridgeholdings.com.