Cruxbridge Holdings LLC

USAve Health — Customer Policies

Published edition: November 12, 2026
Operator: Cruxbridge Holdings LLC · 30 N Gould Street, Sheridan, WY 82801

https://usavehealth.org

These policies apply where Cruxbridge Holdings LLC is the contracting seller or service provider for USAve Health. They do not reduce an applicable brand, order or supplier entitlement, replace a signed agreement, or limit rights that cannot lawfully be waived. Independent sellers, clinicians, pharmacies, laboratories and fulfillment providers remain responsible for their own services and terms.

USAve Health — Refund Policy

This policy sets out common correction, refund-review and written-cancellation provisions for products and services contracted with Cruxbridge Holdings LLC under its own name or an active brand named in the coverage schedule below. Cruxbridge Holdings LLC is located at 30 N Gould Street, Sheridan, WY 82801. The applicable brand, order and independent supplier terms must also be read as explained below.

Plain language summary: For a purchase contracted with Cruxbridge Holdings LLC under its own name or a covered active brand, read this common policy together with the applicable brand and order terms. Existing brand-specific refund, return and cancellation entitlements remain in effect. If you paid Cruxbridge Holdings LLC directly, email us and we will review your request and respond within 5 business days. If you are unsure who charged you, contact compliance@cruxbridgeholdings.com and we will point you to the right place. An independent supplier remains responsible for its own charges, services and applicable purchase terms.

What this policy covers

These common provisions apply where Cruxbridge Holdings LLC is the contracting seller or service provider, whether the customer purchases through the parent website or through a covered active brand. They supplement the applicable brand and order terms; they do not reduce an existing refund, return, cancellation, correction, replacement or delivery entitlement, or any right that cannot lawfully be waived. Independent merchants, clinicians, pharmacies, laboratories and fulfillment providers retain responsibility for their own charges, services and applicable terms. Linking to a third-party checkout does not by itself make Cruxbridge the seller of that transaction.

Covered active brands: NexonAI; Axiom.SI; OtheloAI; USAve Health; USAve Affiliate Resources; NexonRX; NexonDNA; USAve Merchandise; USAve Global Industries; USAve Information & Document Preparation; and Veritas Global Commerce.

USAve Health's five care-service subdomains are service lines of that brand. This schedule identifies policy scope; it does not claim every brand offers the same service or subscription, that every transaction is processed by Cruxbridge, or that these names are separately registered legal entities. Actual recurring amounts, renewal provisions, reminder timing and stopping-future-charge instructions must come from the applicable accepted offer and its governing terms.

Return requests

If you want a refund on a charge made directly by Cruxbridge Holdings LLC, email compliance@cruxbridgeholdings.com with your name, the email address you used, the date and amount of the charge, and what went wrong. We will review your request and respond within 5 business days.

Cancellation and termination

For services contracted directly with Cruxbridge Holdings LLC, the following existing universal agreement terms apply. In this section, “Service Provider” means Cruxbridge Holdings LLC:

The client may request cancellation in writing. The Service Provider will review the work performed, costs incurred, delivered items, processor activity, and applicable law. The Service Provider may terminate for nonpayment when due, material misrepresentation, abusive or unlawful conduct, failure to cooperate, or use of the service for an unlawful purpose. Terms that by their nature survive termination remain effective.

Brand, supplier and order-specific purchase terms remain applicable to the relevant transaction. This general cancellation paragraph does not set a subscription billing cycle, renewal date or cancellation cutoff.

What is not refundable

How refunds are issued

Approved refunds are returned to the original payment method. Your bank or card issuer may take additional days to post the refund.

Disputes and chargebacks

Please contact compliance@cruxbridgeholdings.com so we have an opportunity to review and resolve your concern. This request does not limit your rights under applicable law or card-network and processor rules, or extend any deadline for contacting your bank or card issuer.

Changes to this policy

We may update this Return Policy from time to time. The revised policy will be posted on this page with a new "Last updated" date.

Contact us

Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801. Email: compliance@cruxbridgeholdings.com.

Privacy Policy · Terms of Service · Return Policy

USAve Health — Cancellation Policy

For services contracted directly with Cruxbridge Holdings LLC, the following existing universal agreement terms apply. In this section, “Service Provider” means Cruxbridge Holdings LLC:

The client may request cancellation in writing. The Service Provider will review the work performed, costs incurred, delivered items, processor activity, and applicable law. The Service Provider may terminate for nonpayment when due, material misrepresentation, abusive or unlawful conduct, failure to cooperate, or use of the service for an unlawful purpose. Terms that by their nature survive termination remain effective.

Brand, supplier and order-specific purchase terms remain applicable to the relevant transaction. This general cancellation paragraph does not set a subscription billing cycle, renewal date or cancellation cutoff.

For a recurring offer, the actual accepted brand/plan cancellation procedure and effective stopping-future-charge terms remain applicable. This general policy does not establish a new billing cadence, trial conversion, reminder timing or cancellation cutoff. One-time purchases and finite installment schedules are not open-ended subscriptions.

USAve Health — Terms of Service

These common terms apply to this brand’s website and services where Cruxbridge Holdings LLC is the contracting provider. Applicable signed agreements, order terms and brand-specific terms below remain in effect.

Welcome to https://usavehealth.org. By visiting this Site and using the services of USAve Health, operated by CRUXBRIDGE HOLDINGS LLC, you agree to these Terms of Service. Please review each section carefully. Your continued use of our Site and services constitutes acceptance of these terms.

Text Messaging (SMS) Terms

By opting in to our text messaging program, you agree to receive recurring automated text messages from CRUXBRIDGE HOLDINGS LLC at the phone number you provide - for example appointment confirmations and reminders, service updates, follow-ups, and payment reminders. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile opt-in and consent information will not be shared with third parties or affiliates for marketing purposes.

Electronic Communications

When you communicate with us electronically, such as by email or through our Site, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our Site, and you agree that all such communications satisfy any legal requirement that a communication be in writing.

Intellectual Property

All content on this Site - including text, graphics, logos, images, and software - is the property of CRUXBRIDGE HOLDINGS LLC or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content on this Site without our prior written permission.

Changes to These Terms

We may update these Terms of Service from time to time. We will notify you by posting a notice on this Site. It is your responsibility to review the current terms, and your continued use of the Site and services signifies your acceptance of any changes.

Contact Us

If you have any questions about these Terms of Service, contact us at compliance@cruxbridgeholdings.com or by mail at 30 N Gould Street, Sheridan, WY 82801.

Refund and recurring cancellation policy

Refund Policy

This Refund Policy explains how refunds are handled for payments made through usavehealth.org and the checkout pages our site directs you to. USAve Health is operated by Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801.

Plain language summary: Payments are made through the checkout pages shown during signup, some of which are operated by our fulfillment and pharmacy partners. We do not collect your card details on this site. If you believe a charge was made in error, contact us first at compliance@cruxbridgeholdings.com and we will work with you on a fair resolution.

What this policy covers

It covers charges we make for consultations, care plans, and related services you signed up for through this site. For a charge processed directly by a fulfillment or pharmacy partner, this policy still applies to us as the brand you signed up with: contact us first and we will work with you or direct you to the right place.

Refund requests

If you want a refund, email compliance@cruxbridgeholdings.com with your name, the email address you signed up with, the date and amount of the charge, and what went wrong. We will review your request and respond within 5 business days.

What is not refundable

Correction and refund review

For this section, the Service Provider means Cruxbridge Holdings LLC operating the brand named in this policy, solely for nonclinical matters within its control. It does not mean an independent clinician, pharmacy or laboratory. Independent clinicians, pharmacies, laboratories and fulfillment partners remain responsible for their own services and applicable terms. This review process does not reduce any existing correction or refund entitlement under your applicable policy or order terms, including any existing commitment to fix an issue or refund a charge. It does not change the response time stated above. The exclusions below do not limit rights that cannot lawfully be waived.

The client should promptly notify the Service Provider of any concern. The Service Provider reserves the right to review, investigate, and attempt to correct, revise, replace, update, or otherwise remedy an item within the Service Provider's control. Refund requests are reviewed case by case. Refunds are not automatically guaranteed after services have been substantially performed or the final product has been delivered. If a physical or digital product is damaged, defective, incomplete, or contains an error within the Service Provider's control, the Service Provider may correct, replace, revise, or reissue the affected item without additional charge. Nothing in this agreement limits rights that cannot lawfully be waived.

How refunds are issued

Approved refunds are returned to the original payment method. Your bank or card issuer may take additional days to post the refund.

Cancellations

You can cancel future recurring charges at any time by contacting us. Cancellation stops future billing. It does not automatically refund a period you already had access to.

Disputes and chargebacks

Please contact us first before filing a dispute with your card company. We can usually resolve a concern faster than a chargeback, and disputes filed without contacting us first may slow down a resolution.

Changes to this policy

We may update this Refund Policy from time to time. The revised policy will be posted on this page with a new "Last updated" date.

Contact us

Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801. Email: compliance@cruxbridgeholdings.com.

Privacy Policy · Terms of Service · Refund Policy

Terms of Service

Terms of Service

Welcome to https://www.usavehealth.org. By visiting this Site and using the services of USAve Health, operated by CRUXBRIDGE HOLDINGS LLC, you agree to these Terms of Service. Please review each section carefully. Your continued use of our Site and services constitutes acceptance of these terms.

Text Messaging (SMS) Terms

By opting in to our text messaging program, you agree to receive recurring automated text messages from CRUXBRIDGE HOLDINGS LLC at the phone number you provide - for example appointment confirmations and reminders, service updates, follow-ups, and payment reminders. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile opt-in and consent information will not be shared with third parties or affiliates for marketing purposes.

Electronic Communications

When you communicate with us electronically, such as by email or through our Site, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our Site, and you agree that all such communications satisfy any legal requirement that a communication be in writing.

Intellectual Property

All content on this Site - including text, graphics, logos, images, and software - is the property of CRUXBRIDGE HOLDINGS LLC or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content on this Site without our prior written permission.

Changes to These Terms

We may update these Terms of Service from time to time. We will notify you by posting a notice on this Site. It is your responsibility to review the current terms, and your continued use of the Site and services signifies your acceptance of any changes.

Contact Us

If you have any questions about these Terms of Service, contact us at compliance@cruxbridgeholdings.com or by mail at 30 N Gould Street, Sheridan, WY 82801.